1. About us
Areti Mortgages Ltd is authorised and regulated by the Financial Conduct Authority. FCA Firm Reference Number: [Insert].
2. Services we provide:
We Offer:
- Mortgage advice and recommendations
- Protection and insurance advice
- Application preparation and submission
- Ongoing support throughout the process
3. Fees and charges
- We will clearly explain any fees before beginning work.
- No fees will be charged without your agreement.
4. What we ask from you You agree to:
- Provide accurate and complete information
- Notify us of any changes in your circumstances
- Review all documents thoroughly
5. What you can expect from us
We will:
- Act in your best interests
- Provide suitable advice
- Treat you fairly
- Communicate openly and clearly
6. Complaints
If you are unhappy with our service, please refer to our Complaints Procedure.
7. Financial Ombudsman
If you are not satisfied with our final response, you may refer your complaint to the Financial Ombudsman Service.
